FAQs

Do you ship internationally?

Yes! We ship worldwide.

Once the packages reach their destination country, they are handed over to the country's local postal service for final delivery. We use the top delivery services. With them, your order will arrive on time and undamaged.

When will my package arrive?

All items are expected to ship in the next 5-9 Working Days. You will be contacted with tracking information as soon as your order ships.

I ordered the wrong size item, what do I do?

If your order has not been shipped out yet we can definitely help you!

Please email contact@gjirafa.gg and include:

1. Your order number
2. Name on the order
3. Email the order was made with
4. The new size you are requesting

I need to change my shipping address, what do I do?

You can change your shipping address if your item has not already shipped. If you would like to change your shipping address, email contact@gjirafa.gg and include:
1. Your order number
2. Name on the order
3. Email the order was made with
4. Your request and new shipping address.

Do I have to pay International Customs and VAT?

For International Shipping, customs has the right to impose an additional fee or VAT. The fee varies by country and we are unable to calculate this in advance. Gjirafa is not responsible for the payment of this fee.
Using the UK as an example, they state they will charge VAT on any shipment with a value greater than £15, which equates to approximately 17.63€ .
You can read more about import taxes and duties for the UK here:
https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
Taxes will vary from country to country, as will tax enforcement. We have found Canada and the UK to be among the countries with the strictest enforcement, unfortunately. At any rate, this is an extremely common issue for international customers. For folks that are especially upset or feel they were unlawfully taxed, we recommend they contact their customs office to file a dispute. Customs offices will have forms available where their citizens can file their dispute, like this one for the UK:
https://www.gov.uk/government/publications/import-and-export-application-for-repaymentremission-c285
If you have questions, feel free to reach out to us directly at contact@gjirafa.gg